Some telephone models may not be equipped with a voice guidance function. If the telephone does not support voice guidance, you will need to purchase a new one. Even in the case of leasing, you will need to switch contracts. If the telephone does not have a voice unit that can play voice guidance, it will cost a lot of money to introduce voice guidance. Be sure to check in advance whether the telephones used by your company support voice guidance.
Key points to consider when introducing audio guidance
When introducing voice guidance, there are tricks to choosing and setting up the system or service. Here we will introduce
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the points you should keep in mind to choose and set up the appropriate service.
Select a system that suits your purpose and application
Consider your purpose and usage first, then choose the type of voice guidance you need. The appropriate system phone number database will vary depending on your purpose and usage. If you only need to automatically respond to calls that come in outside business hours, such as on weekends, then an after-hours announcement is appropriate. If you want to automatically respond to individual inquiries at any time, or to sort them, then you need an IVR.
There are two types of voice guidance: cloud-based and on-premise. Cloud-based systems have lower initial costs, but generally phone database have higher monthly fees. On-premise systems generally have higher initial costs, but no monthly fees and require only maintenance and management. Understand the differences between the two systems and choose the system that best suits your company.