Disadvantages and points to note when using voice guidance
It is important to be careful because voice guidance can sometimes fail when introduced. Here we will introduce the disadvantages of introducing voice guidance.
Voice guidance requires implementation costs. To implement automated voice guidance, the initial cost of just purchasing list to data the unit will be 100,000-150,000 yen for a new unit, and 10,000-30,000 yen for a second-hand unit. The initial setup also generally costs 30,000-100,000 yen. When implementing voice guidance, it is also necessary to provide training to call center staff. It is important to estimate working in a multinational company: advantages and disadvantages the costs involved at the time of implementation and then select and implement a service that will be cost-effective.
There are cases where it is difficult to convey information accurately.
Be careful with voice guidance, as there is a risk that it may not be conveyed well to the customer. With voice guidance, a recorded voice is automatically played to convey the message. Unlike a face-to-face call, you cannot listen again if you miss it. It may also be that it is noisy around you and you cannot hear it. There is phone database also a risk that accurate information will not be conveyed, which can lead to trouble with the contract. Customers may decide to give up if they cannot understand the content, which can result in lost opportunities.