WhatsApp Business
We will look at the WhatsApp Business API features in the hospitality industry to help you improve your guests’ experience. Such features include multi-agent support, automated messaging, a corporate dashboard, and customizable templates. These features can improve customer service, communication, and the guest experience.
1. Automated messages
Set up automated overseas data workflows for common requests to free up your staff to focus on complex issues.
These automated responses using the WhatsApp Business API are the perfect approach to improving customer experience and service efficiency. Here’s what you get:
- Clients receive immediate responses as there is no need for physical involvement.
- 24/7 Availability – With , you can be available to customers at any time, regardless of the time zone.
- Personalization involves responding to customers using their names and providing them with information based on the questions they ask.
The WhatsApp Business API allows you to create automated or automatic responses for certain circumstances.
For example, you can wish customers a happy birthday, apologize for any delays, welcome new customers, and add calls to action that encourage them to take more action.
Ultimately, these automated messages in the WhatsApp Business API help hospitality businesses provide fast service while saving staff time and offering customers the best experience.
2. Multi-agent support
WhatsApp Business API provides real-time multi-agent support for customer service. Multiple agents can communicate with customers simultaneously, which can help save response time and offer them a personalized and customized experience.
Functions include how to conduct the sale handling multiple messages, routing certain messages to professionals or agents who speak the language, and escalating complex issues. It also reviews the message transcript to improve customer understanding.
3. Personalized templates
Meta provides demo templates. It is also possiblefor marketing campaigns and sendfor your hotel’s marketing purposes. These aruba business database templates are customizable, saving companies time and effort. These templates are publicly available: feedback requests, welcome messages, promotions/offers, and booking confirmations. It is also possible to create unique templates according to the requirements of a particular company.