Let’s first take a closer look at Trengo and the features that make it ideal for eCommerce businesses.
In the list of companies offering WhatsApp business solutions, Trengo is a well-known help desk tool. Trengo is an expensive tool because it allows you to add many add-ons to your shared email. The initial fees could look less.
However, the high price of rcs data platform services and extensive integrations are offset by a well-designed user interface. Accordingly, Trengo alternatives may suit your company depending on your spending limits and feature needs.
With Trengo’s options, users can combine phone, SMS, Facebook Messenger, WhatsApp and email.
Apart from that, let’s move on to discuss the advantages and disadvantages of Trengo in the next section.
Advantages of Trengo
- Trengo works as a great user interface that reduces the learning curve for new customers.
- Incoming messages solar energy: is it all the same? are viewed in one place, which makes work easier.
- For internal use, it allows you to create an online help center.
- Team chat is not supported by the basic Trengo subscription, but is an add-on that can be purchased. Collaboration between internal teams is now possible with the Scale and Enterprise plans.
Disadvantages of Trengo
- The downsides of Trengo are that issues raised by customers may be closed after the ticket is closed, and customers will have to repeat their requests each time.
- If you don’t have records of the features you use, your costs can go up astronomically.
- For businesses that rely on Outlook or other products, Trengo may be a deal breaker because there is no Office 365 integration available.
- The downside of treng is that it uses at least 4 spaces as a WhatsApp feature.
Top 15 Best Trengo Alternatives and Competitors for Your Business
The fact that Trengo alternatives are great for companies that provide customer service exclusively through WhatsApp is colombia business directory one of their downsides. Only WhatsApp offers access to Trengo; other platforms do not. However, you should consider another solution if you want to provide customer service across multiple channels.